[Resolved] HDFC Bank — hdfc cash back not received

nishaverma

from Bengaluru, Karnataka

Address:

560066

I had purchased an iphone8 using hdfc cash back offer on 30 june 2018. The offer stated that with in 90 days the cashback will be credited in the card but it's already 120 days yet i have not received the cash back and hdfc helpline are not providing sufficient details.

Please contact me on - [protected]
Loan number emi[protected]
Authorisation code - 023883

My email - [protected]@gmail.com

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Dec 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

HDFC Bank Customer Care's response Dear Customer,

We are unable to locate your loan account details basis the details shared by you. Please email us at [protected]@hdfcbank.com along with your registered mobile number, exact loan account number, scanned copy of invoice slip if available for further assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance.

Nov 03, 2018

Updated by nishaverma Hi,

I have reconfirmed with the customer care and the loan number is same[protected].

Registered Number- [protected]

The transaction was done on 30th June.

Thanks