[Resolved]  HDFC Bank — hdfc credit card application status decline

Address:Delta 2 Giga space viman nagar pune, Pune, Maharashtra

Dear sir,

I would like to tell you that, i applied for hdfc credit card with the application no. 19l[protected]w2, and its been around more than one month.
I have been asked for document verification from the bank side, and a representative (Named mr. Malhare) from the bank has done my document verification.in document verification i have submitted 3 months bank statement, 3 months salary payslip, my employee identity card, adhaar card and pan card to the bank's representative in-person. After the document submission, i got a call from the bank that my application will be processed further.
After this i received a call from another representative for address verification and he confirmed that the address is verified.
Since then i have not received any communication from the credit card/ bank side.
So from last 5 days, i tried to take the follow up from the representatives who did my document and address verification asking for the status of application, and i was informed that the status is in declined state. I asked reason for declining, so the answer i got was address has not been verified.
My address was verified by the person who said he is a bank representative named narendra ([protected]).
I request you (Mr. Umar and mr. Malhare) to look into this matter and resolve it asap.

Thanks and regards,
Sharad shinde
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Feb 15, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2020
HDFC Bank Customer Care's response
Dear Customer,

we wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status on our Bank's website: www.hdfcbank.com under the below link.
http://bit.ly/30vtPfX.Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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