[Resolved]  HDFC Bank — hdfc credit card collectors

Address:Delhi NCR, 301310

Dear sir/ ma'am

We are running our own business and have been in losses for the last few years. We had hoped that the business would take strong hold, but the recession has hit us very badly. We are dependent on clients paying us to be able to sustain ourselves.
However, we have been stranded with no funds for the last 2 months with the result our emis and payments towards credit card hasnt been happening. Now we are getting calls every 2 minutes, threatening and harassing us for payment. Using words like fraud and cheating.
We have every intention of clearing all dues but it will take some time, we have been explaining the same to the collection team, but they are now threatening to come to office, calling my children, my old mother, my driver who doesnt even work for me anymore. Relatives and everyone they can find.
It has become impossible to live like this. We need time to make payments and need help. They keep asking if you didnt have the capacity why did you use the money? Its become unbearable

Regards

Monisha mitra
Delhi ncr
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Sep 20, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2019
HDFC Bank Customer Care's response
Dear Customer,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Nadia
HDFC Bank Customer Assistance
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