HDFC Bank — Hdfc credit card department

Address:

Kolkata, West Bengal, 700010

Dear Sir, I have not been contacted about this matter until I tried to contact your credit card department. Kindly forward me the mail Hdfc bank tried to contact me on this matter in the past for legal reasons. Sincerely, Avishek Bhatyacharya [protected] Sent from Outlook Mobile On Mon, Dec 7, 2015 at 6:09 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated November 27, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that the credit for the transaction amount of Rs.13, 287.19 done at Paypal Ezisystems [protected] SGP is given twice on your card account on 08/06/2015(June 2015 statement) and 16/06/2015(July 2015 statement). Since the merchant has already refunded the amount on .Rs.13, 287.19, the temperory credit given by the bank on 08/06/2015 has been redebited. Further we have tried contacting you to inform the same, but our attempts to reach you was unsuccessful.. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More Grievance Redressalcc Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 07, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contac Dec 9 at 7:43 PM [protected]@yahoo.com To grievance.[protected]@hdfcbank.com Dec 10 at 12:45 AM Dear Sir, I have not been contacted about this matter until I tried to contact your credit card department. Kindly forward me the mail Hdfc bank tried to contact me on this matter in the past for legal reasons. Kindly justify when your phone banker had called me regarding this issue or had sent me an E-mail. I did not receive any prior phone call or E-mail. Sincerely, Avishek Bhatyacharya [protected] Sent from Outlook Mobile On Wed, Dec 9, 2015 at 6:13 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 07, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contacting recently on 27/11/15 to explain you about the transaction (Rs.13, 287.19 done at M/s Paypal Ezisystems [protected] SGP ). You were non contactable during our initial attempt to reach you. Subsequently, our phonebanking officer had contacted you and note that you had only preferred a written response and did not want a call from HDFC Bank. However, in the interim, we had responded to you vide e-mail response clarifying our initial attempts to contact you. While we have explained the same, we still regret for any inconvenience caused to you in this regard. We once again take the opportunity to explain that the Bank had reversed (debited) Rs.13, 287.19 at M/s Paypal Ezisystems [protected] SGP on 13/10/15 to nullify the interim credit earlier provided on 08/06/2015 inview of the merchant refund received on 16/06/2015 towards the said transaction. We trust the above clarifies your queries in detail. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More Grievance Redressalcc Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contac Dec 10 at 6:18 PM [protected]@yahoo.com To grievance.[protected]@hdfcbank.com Dec 10 at 6:37 PM Dear Sir, Please fo not change the subject. I have not been contact prior to the amount had shown up on my statement. The amount had shown up on my statement dated 15/10/2015. After that I tried to contact your credit card department numerous times on to why that figure was reflecting on my statement. Because of that, my minimum amound due each month has increased plus Hdfc has added additional financial charges plus late fees because your superviror said he would get back to me regarding the issue in 24 hours but he did not. Kindly review the calls I had made to your credi5 card department on the week of 01/11/2015. Again I have to mention that your bank is being unfair with a client and a complaint has to be filed with the legal authorities. Sincerely, Avishek Bhattacharya Sent from Outlook Mobile On Thu, Dec 10, 2015 at 4:48 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contacting recently on 27/11/15 at 10.32 am, and 12.05pm to explain you about the transaction (Rs.13, 287.19 done at M/s Paypal Ezisystems [protected] SGP ). You were non contactable during our initial attempt to reach you. Subsequently, our phonebanking officer had contacted you on 27/11/15 at 16.19 pm and note that you had only preferred a written response and did not want a call from HDFC Bank. However, in the interim, we had responded to you vide e-mail response clarifying our initial attempts to contact you. While we have explained the same, we still regret for any inconvenience caused to you in this regard. We once again take the opportunity to explain that the Bank had reversed (debited) Rs.13, 287.19 at M/s Paypal Ezisystems [protected] SGP on 13/10/15 to nullify the interim credit earlier provided on 08/06/2015 inview of the merchant refund received on 16/06/2015 towards the said transaction. We trust the above clarifies your queries in detail. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More [protected]@yahoo.com To grievance.[protected]@hdfcbank.com Dec 10 at 6:38 PM Dear Sir, Please do not change the subject. I have not been contact prior to the amount had shown up on my statement. The amount had shown up on my statement dated 15/10/2015. After that I tried to contact your credit card department numerous times on to why that figure was reflecting on my statement. Because of that, my minimum amound due each month has increased plus Hdfc has added additional financial charges plus late fees because your superviror said he would get back to me regarding the issue in 24 hours but he did not. Kindly review the calls I had made to your credi5 card department on the week of 01/11/2015. Again I have to mention that your bank is being unfair with a client and a complaint has to be filed with the legal authorities. Sincerely, Avishek Bhattacharya Sent from Outlook Mobile On Thu, Dec 10, 2015 at 4:48 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contacting recently on 27/11/15 at 10.32 am, and 12.05pm to explain you about the transaction (Rs.13, 287.19 done at M/s Paypal Ezisystems [protected] SGP ). You were non contactable during our initial attempt to reach you. Subsequently, our phonebanking officer had contacted you on 27/11/15 at 16.19 pm and note that you had only preferred a written response and did not want a call from HDFC Bank. However, in the interim, we had responded to you vide e-mail response clarifying our initial attempts to contact you. While we have explained the same, we still regret for any inconvenience caused to you in this regard. We once again take the opportunity to explain that the Bank had reversed (debited) Rs.13, 287.19 at M/s Paypal Ezisystems [protected] SGP on 13/10/15 to nullify the interim credit earlier provided on 08/06/2015 inview of the merchant refund received on 16/06/2015 towards the said transaction. We trust the above clarifies your queries in detail. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More [protected]@yahoo.com To [protected]@hdfcbank.com Dec 12 at 9:19 AM fyi Sent from Outlook Mobile Show original message Reply Reply to All Forward More [protected]@yahoo.com To help.[protected]@rbi.org.in Dec 12 at 9:30 AM Please help me. [protected] Avishek Bhattacharya Sent from Outlook Mobile Show original message Reply Reply to All Forward More Avishek To [protected]@rbi.org.in Dec 14 at 10:31 AM Dear Sir, I am currently being harassed by HDFC bank because they have added an amount to my credit card on my statement dated 15/10/2015. Because of this my emi has shot up more than I can afford and their team did not respond to my phone calls on the week on 01/11/2015. I kindly want an appointment to explain the whole matter as it is seriously affecting my financial condition. I am here by forwarding the mail where I have been in correspondence with HDFC bank. Sincerely, Avishek Bhattacharya [protected] On Saturday, December 12, 2015 9:30 AM, "[protected]@yahoo.com" wrote: Show original message Reply Reply to All Forward More Grievance Redressalcc Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform that after you discussion wit Dec 14 at 7:22 PM [protected]@yahoo.com To grievance.[protected]@hdfcbank.com Dec 14 at 8:12 PM Dear Sir, I did not receive any call back from the bank on 1 t or 2nd November at 20:35pm. However, I would like to mention as a customer that because of this issue it has affected my financial status as the bank did not give me a prior notice before 15/10/2015. Now as an average person earning an average salary I am really worried how I can pay huge emi's to Hdfc. I really want to clear off my debt with Hdft and be free from the bank but I can only afford an emi of Rs 3000 per month till my debt is completly cleard. I hope you can understand my financial condition and give me a solution which can be payable by an average middle class person. Sincerely, Avishek Bhattacharya Sent from Outlook Mobile On Mon, Dec 14, 2015 at 5:52 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform that after you discussion with the phonebanking officer on 1/11/15, on 2/11/15 our phonebanking officer has contacted you at 20.35 pm and informed that the temporary credit provided by the bank was reversed, since the merchant has refunded the amount. Further the bank did not try to contact you before 15/10/15 since the statement was sent every month. We once again take the opportunity to explain that the Bank had reversed (debited) Rs.13, 287.19 at M/s Paypal Ezisystems [protected] SGP on 13/10/15 to nullify the interim credit earlier provided on 08/06/2015 inview of the merchant refund received on 16/06/2015 towards the said transaction. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More