Hi
The complaint is in regards to the hdfc credit card department who are sitting there to make a fool out of the public. Pfb the credit card details
Name - akhil dhingra
Credit card no - [protected]
The complaint against the bank, i put in a request for the credit card settlement which was done for rs 60, 000/- in 8 installments and the same was done by the hdfc 3rd party collections team from rajourni garden. There was a agent who was looking after my case in the same branch with the name ram, he told me that sir i look after your case and you need to make the payments as per my instructions and i agreed on that. Every month i made the payment as per his instructions and at that time the approximately the amount was in between of[protected] p/m). The process of payment was going on and i was making payment as per his instructions. Suddenly, he called me and said i forgot but the time frame of making the payment is over and you have to pay rs 20, 000 in 2 days to get the settlement done.
I was completly shocked after hearing the same from his end as it was not possible for me to take out or to manage that amount in such short frame. I said no to him as every month you are charging the installment of max 7, 000 and suddenly you asking to pay rs 20, 000/-.. After everything, i still made the payment of rs 10, 000 and that amount has been paid by me after 4-5 after getting the confirmation from ram and his boss as he said he has already taken the approval from the boss and he will do something on it. I lend that rs 10, 000 from someone and apid it to the bank.
He convinced me so much to make the payment as if i will not make the payment he will loose his job and he will create issues for me and the case will remain open. It was a kind of harrasment from their end.
I asked him to forward the call to the supervisor, in the beginning he was declining to do so but he did after so much pressure from my end. I believe his boss name is "amit or ajay". I told him all the story and he was like let me chcek everything at his end and he will get back to me. From that day till now he never called me.in the meantime, i got to know that ram has resigned or he has been asked to leave the company because of whatever reason.
From that time, i have started chasing him but he stopped picking up my calls and no one answered my calls even in that office from where he used to call me for the monthly installments. Then i approached the higher authority for the same concern to get some solution via email.
Hdfc is a big brand but they are blooding sitting there to earn the money or to get the money by doing all these kinds of or blunders. It's been more than 4 months that i have been chasing them via mail but every time they have just 1 reply that the amount has to be paid in 8 installments. For no reasons, they are accepting their mistakes and getting this case closed and i also not gonna take this for whatever reasons.
On top of it, when the case was about to get cleared i left with just rs 3, 000 to pay. I have put my questions and raised my points.in the meantime they have cancelled my settlement and now the amount has reached rs 63, 000. When i have started raising my issues to the higher department via email my actual balance left was as per them was rs 47, 000 and i have emntioned them via email that if you raising that amount without my issues get solved then i am not going to pay any amount to you or your company.
Requesting you to please take a action or do somethins as the same has to get resolved. I am sure as i have faced this trouble many more are feeling the same because these corrupted people and their managements.
Waiting for the response.
Akhil dhingra
[protected]
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