On november 6, 2018, i had booked a single room for ms. Swayampurna mishra, she was travelling to doha (For a trip organized by lonely planet magazine india, a times of india group of publication) at holiday inn express, terminal 3 for november 13, 2018, for which she got a confirmation, that the room was available and i had given my credit card details and amount of rs.5900 was deducted.
Also on november 6, 2018, i tried to book a room at holiday inn express, terminal 3 for swayampurna mishra for november 19, 2018, (Return from doha, she had to take a 8.30 am connecting flight from delhi to raipur) but ms. Mishra got an email from [protected]@hiexdelhiairport.com saying that, they cannot give her a room, since she is taking a flight from terminal. I called the holiday inn express the very next day, and asked why ms. Mishra was not given a room, i was told there was no room available for november 19, 2018 and also she boarding the flight from terminal 2 and not terminal3.
Yesterday around 9.30 pm, i get a message from hdfc that rs.6399.98 has been deducted from my credit card by holiday inn express. Since there was no confirmation of room for november 19, 2018, i want know why my card was swiped.
I spoke to holiday inn express yesterday, they said there was a confirmation for november 19, 2018, ms. Mishra got no email confirming the availability of room at holiday inn express.in fact she spent the night of november 19, 2018, at the airport lounge.
I had to block my hdfc credit card. This is a clear cheating and misuse of my credit card by holiday inn express. I dispute this transaction.
Today i get a email from cc. [protected]@hdfcbank.com (Query reference number: [protected]), that i have to deal directly with the merchant and get credit/refund note from them. When my credit card is blocked, how am i to get the credit note? Also if i have to fight for misuse of my credit card, then what is point of having hdfc credit card dispute section.
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