HDFC Bank — hdfc credit card fraud transaction - done through paytm app noida

droutray

from Kishanganj, West Bengal

Address:

Khordha, Odisha, 751012

After coming back from us, i asked hdfc bank to issue a credit card to me. I was going through my transaction and found a suspicious transaction of rs 2494.66/- on july 23rd 2019. I logged a complain with hdfc bank. After 15 days, they are saying the transaction is authorized. I never got an otp or any email or any message of the transaction. I never thought that such a big bank is not capable to figure out whether the transaction is fraud or not. When i am asking to give me the paytm number and merchant details, they are unable to provide me. I am not happy with the service. While searching in google, i found this type of fraud has happen many times and hdfc has not done anything.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Aug 13, 2019

Updated by droutray Dear Anay,
Please check reference number [protected] and you can find all the details. You can also chk the details using my email which you can view.