[Resolved]  HDFC Bank — hdfc credit card regalia first

Address:

490006

I have been issued one hdfc credit card, regalia first, have been provided almost forcefully at my office.
- this credit card was provided to me by one of hdfc executive, mr birju sharma in bhilai, chattisgarh, stating that it is free of cost. He didn't mention anything clearly.
- only one transaction was done thru amazon of rs 999/- using this credit card.
- i called several times to hdfc customer care regarding the bills which was not being sent to my email id. I didn't even receive any hard copy of the bill.
- i tried to call the sales executive but he didn't respond other than postponing the matter.
- once i got sms for payment and i did payment for rs 1600/- on 06.04.2019
- again i did payment of rs 927.19/- on 17.07.2019 but still i am getting sms for outstanding bill amount.

Somehow after a lot of efforts, i got the credit card statement and i noticed that they have charged membership fee, late fee and interest etc inspite of the fact that it was issued stating that it is free of cost and i didn't receive any bill or statement.

In view of above, i would like to request to waive off the membership fee, late fee etc from billing amount and to provide back the extra amount paid by me.
As on date the pending amount due should be zero and rs 1528.19/- should be credited to my account as i have paid rs 1600+927.19/-, total rs 2527.19/-
Total amount paid - rs 2527.19/-
To be paid (Only one transaction) - rs 999/-

Harassment call rather then a customer care call

Adding more to harassment, the customer care executives are so rude and unaware and not able to resolve this issue in spite of calling several times.

I would like to state that
1) i have been wrongfully billed.
2) no statement of outstanding balance amount received from since issuance of credit card
3) customer care executive's behaviour is quite unprofessional.

Tulika