[Resolved] HDFC Bank — hdfc credit card signature mismatch

navinmg65

Address:

Bangalore, Karnataka, 560097

Hi,
I am navin, recently i had submitted a credit card address change request form at one of the hdfc branches in bangalore. The request was declined due to signature mismatch. However, as far as i know, there has been no change in my signature from the very beginning. I have been using this card from past 5-6 years.
The phone banking officer informed me to submit a hard copy of the signature change form to resolve the issue. However, i am unable to find a signature change request form for a credit card online.
But since i believe there is no change in my signature, please help me to verify and process my address change request.
My card was due for renewal. My new card was returned back from my old address.

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Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

Thank you for your interest in our product. Please visit the nearest branch and apply for an open new savings bank account. Our branch official will offer a product that suits your requirement.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance