[Resolved] HDFC Bank — hdfc credit card transaction failed but amount debited hdfc credit card

Anuj415

from Hyderabad, Telangana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear hdfc credit card team,

I have done transaction on 23/08/2017, transaction id-up044558, transaction failed but amount debited hdfc credit card,. After that i called your cc. They told me to fill dispute form, i filled and mail them 28/12/2017.
After that i called them again and again. All time they said thai it will take one more week. Still i didnt get any refund from your side and not any concern person called me. So here now i am sharing with you. So kindly look in to matter asap.
Let me know your step taken within 3 days neither i have to raise voice on social platform ie tweet, facebook etc. As i have concern about your public value and i am long term your customer. So solve this issue asap.
Thanks,
Anuj kumar singh

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Sep 27, 2019

Complaint marked as Resolved

Fraud

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact PhoneBanking to know the status of dispute raised for the transaction.

-Manoj
HDFC Bank Customer Assistance

Jul 09, 2018

Updated by Anuj415 Dear Manoj,

I complaint here after contact Phone Banking, They were not giving ant solution, every time they told me to wait. Can You please tell me what is TAT for solotion for this kind of case . Manoj you are disapponting your customers. Its ypur responsility to raise my voice and help me out in getting my refund if this is not your policy to make fool to your customers. In this digital era you and your team is unable to find out detail of my transaction. Really disapponting.

Sep 23, 2019

Updated by Anuj415 This is not resoleved, didn't revert money.
Fraud, No one listen in bank. They have their own term and conditions. CUSTOMER CARE only goving false statement, no quality audit of call.
My money is deducted by POS machine while giving payment, raised complaint, talked CUSTOMER CARE again and again, it's year passed, they just looted money and say sorry in return.

These ### works only if EMI is not on time.
Govt should take action agains all banking FORUM who are looting public day by day.
There are no norms follows,
Banker never polite in any bank, they polite only while selling insurance plans only.
My Money they didn't revert, while i submitted all docs n no of calls.
CONSUMER COMPLAINTS FORUM should highlight things To RBI and govt as everything is not going well in Banking sector. Public money is no more safe.
@ As issue was never resolved, so mark this status with any other status.
Hope for good.
A salary account holder
In your bank_HDFC

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Comments

Manni123

from Hyderabad, Telangana

I have applied loan of amount 500000 they
said your loan is approved.charged processing fee of 2% around 10190rs debited from my cooperation bank account.plzsent my loan amount otherwise return my processing fee amount .