HDFC Bank — Hdfc credit unable to close after fully paid

I was applied for HDFC CREDIT CARD ([protected]) restructuring and before restructuring is processed, I fully paid total outstanding amount of 1, 87, 000/-.

I cleared all the dues in JUNE/JULY 2021 and still in CIBIL it showing total outstanding is 1, 87, 000/- due to this my loan applications are rejected by banks.

In Nov 2021 HDFC re-issued the credit card and the funny thing is that credit card is deactivated or blocked state.

When I contact the customer support they said your card is active state you can use it.

Nothing is working here my CIBIL damaged and CARD is not working.

I applied for card closure through online and it shows your account is not available for this service.

Kindly close my credit card or at least update the CIBIL.

My mobile [protected]

[protected]@gmail.com