[Resolved] HDFC Bank — hdfc fastag application

Sovik Sarkar

from Kolkata, West Bengal

Address:

Madhyamgram, 700129

Hi team,

I regret to write this email over some pathetic service provided by hdfc fastag team for past few weeks.

First of all, the toll free number[protected] never gets attended by anybody or left in "busy" status. This is the only communication stated and not available forever.

Secondly, i applied for fastag from hdfc on 30th november, well earlier to the deadline due to my everyday travelling on the toll based roads. A week after i got my customer id and wallet id through an sms saying that the fastag has been issued successfully. But thereafter no communication at all.
I was supposed to get the fastag physical copy within 5-7 days from my application as per the "norms" says. Now it has been 15 days i got nothing at all.

I am furnishing below my details:

Fastag application id: hfr795219
Fastag customer id:[protected]
Wallet id: [protected]

For your information, i have a relation with hdfc bank for almost a decade now and i maintain my classic salary account as well. This is not a service i was supposed to receive as a valued customer.
Kindly escalate the matter as i am in urgent need of the fastag, facing daily harassment due to this.

I will be happy to share any additional information if needed, just i need this to be resolved asap.

Regards,
Sovik sarkar

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Dec 21, 2019

Complaint marked as Resolved

Got fastag after 18 days, which was supposed to be received within 7 days. Expecting better service in future.

HDFC Bank customer support has been notified about the posted complaint.

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Comments

Sovik Sarkar

from Kolkata, West Bengal

Finally I got my fastag yesterday after 18 days. Expecting better service from HDFC in future though. The matter can be closed now. Thank you consumer forum team for the kind assistance.

Babul2021

I have applied for Fastag to HDFC Bank vide Application Ref No, HFR02088477 today[protected]. After verification, confirmation, and payment of fees of Rs. 500 (by credit Card) the Thank you screen came up giving Application Ref No. and saying that my Fastag Application PDF has been sent to my registered email id. But no such mail arrived even hours after the transaction was complete. I have checked the Spam and Junk folder to make sure that it has not landed there. The toll-free number given for queries went on playing music and there was none to attend. Really such a casual approach was not expected.
Would the HDFC authorities look into this and ensure that the copy of the application I had submitted is transmitted to my mail id without any further delay.