[Resolved]  HDFC Bank — Hdfc fastag

Sir, UPDATION OF KYC IN HDFC WALLET ID NO: [protected]
VEHICLE NO: MH13AZ8122, MOB NO: [protected]

HDFC has sent one SMS on 09.06.2023 for updation of my KYC before 30.06.2023. So I have sent one mail on 09.06.2023 by mail along with all my details., viz Aadhar, Pan, Vehicle Regn, RC. Upon on my continuous follow up, repeated mails, they have provided one Ticket No: 678170 and sent one mail on 12.06.2023 stating that my name has been updated in their system and attend for Video call. This 3rd Video call again failed due to non updation of KYC in my wallet. I have raised this issue with their escalation matrix to following adress;TISH.[protected]@hdfcbank.com, hdfcbank.[protected]@1pay.in, escalations.[protected]@1pay.in, shodhan.[protected]@1pay.in, fastag.[protected]@1pay.in, [protected]@hdfcbank.com, [protected]@hdfcbank.com, since 09.06.2023 issue was not resolved every time they sent one reply mail stating that "We have forwarded your details to the concerned team, we will update you on priority". I really fed up with their least concern towards customer and even requested them to delete my credential in their HDFC fastag. Called to their Toll free number [protected] atleast 10 -12 times and they too have little knowledge about their duties/work allotted.
I humbly request you to instruct HDFC to delete my credentials in their HDFC Fastag, so that I can register my Fastag with other service providers in the market for better service. I don, t bother for my balance lying in their wallet also.
Regards,
NETI SREE VARA PRASAD,
MOB: [protected]/[protected]