[Resolved] HDFC Bank — hdfc fastag card not delivered

b_abhish

Address:

Kolkata, West Bengal, 700136

Did not receive the card till date though it was added to my wallet on 6th december.
The status is displayed as active when i login to my hdfc fastag account.

I have tried reaching out to the customer care number ([protected]) several times, but it simply does not get connected. For once it did and the service representative put me on hold and the call was disconnected.

Below mail was received from hdfc as a confirmation
Dear customer,
Your new vehicle and tag details has been added successfully at[protected]:11:27.303
Warm regards,
Hdfc bank

Please note below details:
Customer number[protected]
Vehicle no - wb38m1881
Tag id - 34161fa8203288ac04954780

Looking forward for the case to get resolved

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Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance