[Resolved] HDFC Bank — hdfc fastag deducted excess amount by manual debit

anupamsharma09

from Mumbai, Maharashtra

Address:

Kherki Daula Toll Plaza, Gurgaon, Haryana

On 30.10.19 at 03:04:26 pm when i reached at kherki daula toll plaza
Gurugram, haryana 122004 by manual debit rs. 335 by manually named "debit adjustment" or "entry adjustment", only rs. 65 was supposed to be deducted as toll charge.

But i have no due pending amount, and can be seen by statement (Attached).

When i asked while returning, attending person replied that we don't know ask to customer care.

Now i am getting for over due amount sms regularly. I am not recharging now as excess amount is already deducted.

Kindly review and rsolve the issue.

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Dec 13, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Comments

Piyushmask

Sam thing happened to me have mailed them also but no reply it has been over a month now. Customer care executive says it will be done within a week but it is not working. Please help

Piyushmask

Sam thing happened to me have mailed them also but no reply it has been over a month now. Customer care executive says it will be done within a week but it is not working. Please help