HDFC Bank — HDFC Fastag Frozen

I have been using HDFC Fastag and today (12 Aug 21) when I tried recharging the wallet I got the message that the account is frozen!!!

How can they just freeze wallet without informing the customer about it and actions to be taken to unfreeze the account?
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2021
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
Aug 19, 2021
Updated by arun.nair
is this a joke?
how do i email "fastag.[protected]@insolutionsglobal.com" ???
and how do contact reach Fastag Team directly at "[protected]"???
regards, Arun
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