HDFC Bank — hdfc fastag poor customer service and not able to recharge the wallet

Hi,

I purchased HDFC fastag few weeks back and have submitted all KYC documents at the time of applying itself.

But the bank have done a very poor job in creating myaccount, for example my gender is quoted wrongly and atleast the account was working initially.

Now am not able to recharge the account. It gives me an error stating that "Amount exceeds allowed topup limit."

I tried calling the customer care number [protected] as mentioned in their website. The number is not working most of the time and say busy when it is working.

I sent emails to hdfc.[protected]@sahaj.co.in and ashish.[protected]@sahaj.co.in as mentioned in other posts but have not received any response.

This is very bad service by HDFC bank and I have never expected this from HDFC bank.