[Resolved]  HDFC Bank — HDFC Fastag Wallet Locked

My HDFC Fastag account has been locked. When I called customer service they initially refused to take a complaint. When I told them I was recording the call and they should clearly state that they have set up a customer care number where they do not take complaints, they changed their mind and took a complaint.\

My complaint is that being an HDFC bank customer, the bank has my entire KYC and the Fastag account should not have been locked.

After much reluctance, the customer care exec, Sai Raman, took a complaint and gave me a complaint number, but then refused to reveal how the complaint would be processed and whether I would get a confirmation SMS about my complaint or not. When I asked for an escalation call, he asked me to call back after 10am, refusing to log an escalation call.

This is definitely a quality and training issue and must be addressed