[Resolved] HDFC Bank — hdfc fraud transaction | |
Alert:rs.999.00 spent via credit card xx8451 at amazon1258399 on[protected]:18:41:40 without pin/otp. Not you? Call [protected]. All of a sudden i receive this message. Saying the amount is deducted from my account and when i checked it has actually been deducted. It didn't even ask for any otp. I haven't even ordered anything. Please help me get the refund Was this information helpful? | |
Jan 20, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 20, 2019 HDFC Bank Customer Care's response Dear Customer, We wish to highlight that all E-com transactions initiated through merchants registered in India, we have an added layer of security through VBV & Secure Code. However, specific to the international merchant, it is at the discretion of the merchant to have the said layer of security and the two-factor authentication is not mandated by their respective central bank. As above referred, the transaction is incurred at an international merchant, the 2-factor authentication was not mandated while processing the transactions. -Anay HDFC Bank Customer Assistance | |
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