[Resolved]  HDFC Bank — HDFC Life... OTP Services Failure for the past one Year

Address:Hyderabad, Andhra Pradesh, 5000032

Hi,

This is My personal problem. My Friends too facing same problem over a year. I forgot My password in HDFC life. So, I tried to receive a password to my mail ID. It worked. I am receiving password whenever I tried for this. But, the problem is, Generated OTP is not working. I tried this more than 1, 000 times. I can show you those un deleted passwords in my mail box.
I went to HDFC LIFE local office. they suggested me that, I can Generate OTP for logging my HDFC life account. I explained the problem. I asked them to generate and login in their system. They tried, and They told me that, they are facing some technical problem. so, I can easily generate my OTP at my home or my office. Otherwise I can visit them one more time at my convenience. But whenever I visited the office, I am experiencing the same movie.
I told all this to my Business Media friend, who is very loyal to HDFC services. First He rejected my claim and taught me how to generate OTP. I gave all my ID and Mobile to him. He himself tried and failed 10 times. Then He realized about my problem and agreed to write a news Item on HDFC Life's in efficient services.

If any one facing the same problem, Please post their views here.

Thanks
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2017
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2017
HDFC Life Customer Care's response
Hi, apologies for the inconvenience caused. Kindly share your policy no. for us to assist you. Incase you do not wish to reveal your policy details on this open source, you may write to us at [protected]@hdfclife.com from your registered Email Id. It will be looked into and the required reply will be shared with you.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32728
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information