[Resolved] HDFC Bank — "hdfc loan# 29369882, - amount rs.34 322 - debited twice issue".

Nambi K

from Bengaluru, Karnataka

Address:

560093

Hi,
I have taken personal loan from hdfc, which is almost going to complete by aug 2019. But last 3-4 months they started playing with ecs issue, for that even i am keeping money in my account they charging late payment.

Also even after i paid also suddenly ecs working and deducting money again. While return they deduct the fine and returning it.

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Mar 30, 2019

Complaint marked as Resolved

Thanks for helping on this issue. I got a mail from HDFC team. I Appreciate and sincere thanks for them. As said, its not about the money its about the trust with the bank. Thanks once again to maintain as the trusted bank. and customer service doing really good job. Stating that... At the outset we sincerely regret the inconvenience caused to you. We understand that our Branch official has tried to contact you however was unable to reach you. the charges RS. 778.00 has been waived off as per your request and the same is reflecting in your statement of account The Reference Number for your query is 055-747-412 In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation Warm Regards, Saraswathy Natarajan Customer Service Officer Customer LoanSupport Team HDFC Bank Ltd.

HDFC Bank customer support has been notified about the posted complaint.

Mar 14, 2019

Updated by Nambi K This complaint i am raising, its happened two times. Last time when the manager said sorry and he promised to return the penalty money, but its didnt happened. 5 yrs tenure time, till now i am paying correctly, i dont know why they start playing and making more money when the loan almost going to complete in another 5 months.

I really frustrated and surely will share this news to save my friends and colleague to escape from HDFC Bank cheating.

Mar 15, 2019

Updated by Nambi K looking for swift action on this. As said, i really lost my trust with the HDFC Bank, where i trusted them more. i have already cancelled my HDFC Credit card and going to Cancel my HDFC mutual fund account too.

Verified Support

Mar 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Nadia
HDFC Bank Customer Assistance

Mar 21, 2019

Updated by Nambi K As usual, given 3-4 working days time...but no response. :(.

Mar 21, 2019

Updated by Nambi K Hi
I would like to take this issue seriously and go with the consumer court, could you please share the process detail.
Its not about the money, its the trust which i lost with the bank.. Its happening twice, also no guarantee, till my loan period ( another 5 months... 4.5 yrs over) complete they will play the same game. Kindly advise me, Eagerly waiting for your update. ( Trust me, talking to HDFC bank or reply surely wont help). need to take serious action.