[Resolved]  HDFC Bank — HDFC Lucknow Gomtinagar Branch harassment for Top up on loan a/c[protected]

Address:

Lucknow, Uttar Pradesh

Subject:HDFC Lucknow Gomtinagar Branch harassment for Top up on loan a/c[protected] My chase started from July’14 when I asked for atop up loan for registry of my flat. I had to literally chase EVERYONE from Executive till the HDFC ltd asking the status till now. When I was literally feeling cheated and frustrated, I filed a phone complain ( # 3568787) via HDFC Ltd in Hazratganj Lko branch on 25th Nov’14. It’s a clear harassment case by HDFC where the Lucknow Gomtinagar branch is not only harassing me mentally but also responsible for interest/penalty payment that I have to make due to unavailability of funds. Lucknow, Gomtinagar branch of your bank has been delaying my TOP up loan forever. The loan application was started sometime in July’14 and so far, nothing has been done as it is still UNDER PROCESS. File #[protected] The file was generated in Aug'14 and the lady, Poonam Tiwari- [protected], called me in Oct'14 ( when I personally chased her regarding the progress), saying she needs fresh documents as she needs to reevaluate. As per her, my physical verification was rejected but she didn't bother to inform me. Also, she never pushed the file forward. Still it has been the same way. I have provided all the relevant docs again and still there is no progress. I am really fed up of this branch and their performance. It is clearly visible that they do not want to work. To add further, they came up with a new excuse ( Learnt this from the executive Vinay Yadav dealing my loan app), where PoonamTiwari says that the top up is unable to happen because no one in MetLife GOSC (has a loan).What a LIAR! Hope the bank will look into it deeply. Even the branch mgr. is not seeing it? I wonder if he ever attends to escalations. On the other side, my other home loan file no[protected] from Delhi HDFC has even sanctioned the loan in just 10 days and ready to disburse. I really feel cheated to have a corporate account with your bank as the services offered vary as per regions, which should not be the case. Also, I would be claiming the interest / late fees that I have to pay to LDA and I would definitely want to penalize you for not only late fees but also mentally harassing me without my fault and intentionally not processing my file. Note – You can pull up all my details just by entering my cell #. Disgruntled, Sandeep Mahay #[protected]