[Resolved] HDFC Bank — hdfc - negative balance without single intimation from the bank | |
I had hdfc bank account as my salary account and 8 months back i changed my job and started another account in a different bank. 2 days back also when i checked my balance it was in positive figures. All of a sudden when i credited some money into the account today, it got automatically debited and now my account shows a negative figure of rs.14396. There was no intimation at all from the bank that it will be turned into negative figures. Also i have lost 5500 rupees which i deposited in it. How can the bank without even a single email or message debit my amount and levy such a huge amount all of a sudden. How can the bank charge such huge amounts for not maintaining the minimum balance that too without any intimation!!! I am really disappointed with these private banks. I really need to get it resolved. Was this information helpful? | |
Mar 9, 2018 Complaint marked as Resolved I got the reason immediately from the customer support of HDFC why it went negative balance as they have marked a lien for my payment due. Also after deducting the minimum due I got the rest of the amount back and now my actual balance is seen.
Thank you so much for the customer service team HDFC for sorting it out. HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 08, 2018 HDFC Bank Customer Care's response Dear Customer, We observe from our records, your card has been registered with Autopay facility towards Total Amount Due and our attempt to claim the same from your savings account was not successful for the reason " Insufficient Funds". We request you to maintain sufficient funds in your savings account to claim the credit card dues. As you are aware, in the absence of payments for your card account towards the total amount due lien was placed by the bank and same is mentioned in the card . In the absence of a positive revert / payment being received, the Bank was constrained to place a hold on funds on your bank account. We also invite your attention to our cardmember usage guide where it is clearly mentioned that the Bank, at any time will have a lien and right of set off on all monies belonging to the cardmember standing to their credit in any account whatsoever with the bank or in the possession or custody of the bank. Please do get in touch with our debt management executives at the following number at[protected] / 23748702 for any further clarification in this regard. -Bejoy HDFC Bank Customer Assistance | |
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Customer care number is always dead. There was no reply to my email as well.
Horrible experience.
Please get in touch with me and refund the amount I have paid.