HDFC Bank — hdfc relationship manager

GarimaMongia

from Delhi, Delhi

Address:

Rohini, New Delhi, Delhi, 110034

Hi,

I have had a super annoying and non responsive communication from hdfc helpline as well as relationship manager named "mayur".

Firstly, my credit card was blocked without any intimation and post that i have been trying to re-apply or ask for help from both the helpline and my relationship manager but in last 2 weeks i got absolutely no help.

If you try to open new account or cards then they are super helpful, they will even send representatives to your house, but in case you need help with existing stuff the team is absolutely helpless and annoying.

On top of that, i have always got this response that we will call you back but i received no calls.

With this experience, i am planning to shut down my hdfc accounts and rather switch to the banks who pay heed to their customers.

Regards
Garima

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

HDFC Bank Customer Care's response "Dear Customer,

We thank you for your interest in HDFC Bank credit card. We request you to visit the below link to apply for HDFC Bank credit card.https://bit.ly/2O7o0j1.Post applying the same, our officers will call you regarding the same and clarify your concerns.

-Anay
HDFC Bank Customer Assistance"

Sep 09, 2019

Updated by GarimaMongia Hi Anay

The problem is just not with the new card, its also about the existing card. I have used this link already but its of no use as the caller has no idea regarding NRI customers!!!.

Also, the relationship manager has been made aware through mails but there has not been any response. I have availed loans, cards both debut and credit for about 5 years now therefore the above response does not help as I have tried the same. So, providing the link above does not solve any purpose. Would be great if you can help with changing the relationship manager.

regards
Garima