HDFC Bank — hdfc savings account closure with negative balance

Address:

Chennai, Tamil Nadu, 600119

Hi,
I have opened hdfc salary account and after certain period i resigned my job in october - 2018, after 3 months salary account changed to savings account. Now it is negative balance of (Rs:5000), i have called to customer care, they told you need to visit home branch to close the account & they informed no need to pay any amount, manager will wave off the negative balance and you can close the account. For this i have audio recording also and finally i visited home branch to close the account, manager informed that i need to pay all the amount to close the account. Within the bank employees don't know the bank policies and playing with customers. Can someone please try to help on this.

Account number :[protected]
Ifsc-code :hdfc0002014
Name : sujana lakkamaneni