[Resolved] HDFC Bank — hdfc smart buy refund not initiated.

Rajat2606

from Delhi, Delhi

Address:	Pune, Maharashtra
Website:	offers.smartbuy.hdfcbank.com

I made a flight booking using smartbuy on 18 oct, 2017 and flight booking got failed from smartbuy side but my money got deducted.

After that i got mail that in 1 hour refund will be processed and same will be credited to your account in 7 days but it didn't happen till now.

I tried to call smartbuy customer service so many times (More than 20 times) and every time they are saying that in next 2 days you will get your money.

Now i am really frustrated and i want you to take this seriously other wise i have to take serious action against hdfc smartbuy.

I am putting all the details here.

Order id: [protected]
Order date: 18-oct-2017 09:42:09
Amount paid: rs 12316

Smartbuy customer care gave me a complain number as well which i think doesn't make sense because no one is looking into it.

Complain number - sb[protected]

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Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret to assist you further in the absence of the credit card details. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. We request you to elaborate your concerns in detail to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance