[Resolved]  HDFC Bank — heavy pre closure charges

Oct 22, 2018

Updated by Parijatgaur I am an old customer of HDFC and my immediate family members have around 6 accounts apart from different other products like Credit Cards, FDs etc. . I took a Car loan from HDFC where the agent promised that after 2 years there would not be any preclosure charges.
After 4 years when I am trying to repay the loan through pre-Closure I am realizing its a mess, the bank intentionally made the procedure so cumbersome that no one tries to exit . Its like they wish to suck each penny out of you. They make you run from pillar to post . Let me give you it in points :

1) You can not close the Loan account through website or any other online portal nor you can send a cheque to these guys to make the full Principle payments . They don't accept it .
2) You also can not close the Loan account by visiting normal branches for that you must visit special loan branches which are very very few in numbers.

3) Even at those places and even after passing 2-3 years you will be asked to pay the Penalty, yes its a penalty that you wish to payback their full amount and that too before time which was in my case around 3.5 % and which was actually much more than the interest I was due with for rest of the tenure .

When I took this matter to Loan Dept. Bund Garden Road, Pune, it was no effect on the Customer Service manager Ms. Dhanashree, she was all cool with me complaining without even going in to the details of the matter. They do not have even the loan agreement copy .

With all this crap in this era where every process is smooth in banking, this is the bank which wants you to pay a PENALTY when you want to return their money . I can't believe a leading bank in India still living in the era of 'Mahajan Raj' and doesn't want to change. I myself have worked in banking industry and these practices in India are like curse .

I am sure I am going to change the way I bank by changing my bank itself.