[Resolved] HDFC Bank — hidden charges in credit card

Hardik mankad

from Rajkot, Gujarat

Website:

Www.hdfcbank.com

My name is hardik. I am using credit card of hdfc bank. My registered mobile no. Is [protected]. I have been charged rs. 135 on 11/10/2017, rs. 99.38 & rs. 73.72 on 18/10/2017, rs. 91.62 on 18/11/2017, rs 86.81 on 18/12/2017. These charges are without any reasons and information asked by hdfc credit card. I was not informed about any such charges while taking card. Also every month new charges are taken by hdfc.

I want refund of all these charges immediately. Such kind of credit card companies cheating and looting customers.

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Jan 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that the referred charges have been levied in the Credit Card account towards the Finance Charges, Late Payment Fee and EMI interest billed to your card account. As per the current Finance Bill, all fees and transaction charges levied in your card account will attract a rate of GST @ 18%. In terms of these guidelines provided by the Finance Bill, the Bank will be levying the GST accordingly. We would like to clarify that, effective July 01, 2017 service tax rate of 15% is replaced by Goods & Service Tax (GST) at 18% and thereby like to confirm that GST component once charged will not be liable for any reversal. GST is a government initiated item and a government guideline on taxes, as a bank we are abiding by it. Hence, we regret our inability to reverse the same.

-Bejoy
HDFC Bank Customer Assistance

Dec 25, 2017

Updated by Hardik mankad This is to inform you that no such charges were told to us while taking card. Moreover all theae financial charges a d lete payment fees were wrongly debited from our card which are refunded by hdfc on making complaint. Then why we would bear GST on such charges. Gst is also wrongly charged for txn.
We want refund of all such charges otherwise will make complain in consumer court.

Dec 28, 2017

Updated by Hardik mankad I want refund of all charges wrongly debited. Company is totally cheating customers by saying free credit card.

Jan 03, 2018

Updated by Hardik mankad What is status of the complaint