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HDFC Bank — Home Loan

My Wife has been trying to apply for a Home Loan but there is no interest from the Bank to make us understand the T&C. There are charges which we are unable to understand and no one of their Sales People we have interacted with us had no idea about the product. They always wanted to talk to their seniors and get back to us. Whereas they never get back with an answer. As I have a salary account with HDFC I am really concerned about customer friendliness of this Bank.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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