[Resolved]  HDFC Bank — Home loan sension process

Hdfc customer support is very bad. They mark my complain as resolved without resolving my issue. There is no call from hdfc credit team. And if you are calling to hdfc executive and senior sale executive they are not picking your phone. Sales person only completing their target. And when you applied in hdfc after that there is no support from hdfc. I have applied in hdfc for home loan. On the time of applying executive told me loan will approve with in 7 days. But after applying and paying processing fee there is no proper response from hdfc. I don't know what is going on. 10 june is last date of disbursement to builder after that builder will charge me interest. But there is no call from their side. Hdfc customer support is very bad. I do not think my loan will approve and disburse on time. And i have to pay interest amount to builder. I do not recommend to any one to apply in hdfc if they need urgent loan. Now what can i do i don't know. Please solve my issue.

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Aug 8, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 31, 2020
HDFC Bank Customer Care's response
Dear Customer,

"we wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the contents of your e-mail, we understand that your query/ concerns pertain to home loan applied/availed with HDFC LTD. and not HDFC Bank Ltd.

Hence, we have in good faith forwarded your query/concerns to HDFC Ltd. authorities for further course of action.

You are henceforth requested to be in touch with HDFC LTD. for resolution of your query/complaint through (URL / Link - https://bit.ly/2kE5Efw) for any Queries / Feedback / Complaints pertaining to HDFC LTD."

-Anay
HDFC Bank Customer Assistance
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