HDFC Bank Housing Loan — fake promises and lootign customer money in the name of processing fee[protected],[protected]

Address:	Bangalore, Sarjapur Branch, 560102
Website:	www.hdfc.com

I was interested to do balance transfer when hdfc sales team (Jagadish - [protected]@hdfcsales.com) called and described me about the loan transfer process,
And he told me that no need to travel any where and mod will be done by hdfc team itself and they have shared me the checklist in anywhere they did nt mentioned mod need to be done at chennai and this process was started in the month of april and during document collection on 15th may sales team confirmed me the same thing that mod will be done here so no need to travel chennai.
Hdfc chennai team will take care of cheque clearance and documents will be collected by them post clearance.
Even at last week no one is aware of the process at all ultimately me as a customer suffered without proper updates and
When i stepped out to branch for clarification then only i came to know the clear process,
So it took me around 2 months of time to understand the process. Now you tell me sir whose problem is this?
If i have done mistake i dont want any single penny of my money,
Mistake is completely from hdfc sales team, still you consider that processing fee is refundable only of rs.10922 out of rs.23600,
Also i am not getting any update for my mod amount that was collected for rs.4800.
Sorry to say that sir, hdfc is cheating the customer by providing fake information and collecting the documents deducting processing fee at initial stage itself and providing complications during loan disbursement so customer money is looted.
I really lost the trust and suffered a lot aleady. Stand from customer point of view then you will come to know how much struggle i have faced on this.
If anyone proved me that hdfc team has explained me the clear process and am only done the mistake, i am ready to face any consequences.
I am an regular custoemr for hdfc and my salary accoutn is live since 2012.

Note:

For topup loan sanctioned amount was 9, 50, 000 why the hdfc sales team got a cheque from me of rs.11, 800 as processing fee.