[Resolved]  HDFC Bank — I am complaining about failure transaction at other bank ATM and amount cut from my account

On dt 24-5-17 i tried to withdraw money from boi atm at jyothi nagar ramagundam. Money didn't came out due to cash end in atm but amount cut from my account and till date not refunded in my account. My card no ending 1262. No receipt also came from the atm.
I have used my debit card at boi atm (Ramagundem, jyoti nagar) for cash withdrawl for rs4000.00
The amount is cut from my account
The atm is cash less and no cash came from atm.
Also no receip came from the atm for my proof.
I used hdfc debit card ending 1262.
Pls help in getting my cash back.
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Jul 1, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 31, 2017
HDFC Bank Customer Care's response
Dear Customer,
We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & amount of the transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information

-Anay
HDFC Bank Assistance
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