[Resolved] HDFC Bank — i have applied for fastag from hdfc bank money deducted but no response from bank

dhananjayghogare

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400705

I tried to contact with fasttag support number but its continues busy from day
I applied fast tag from hdfc in last step of payment process get session expired error after payment done and amount 500 dedctued from my credit card please. Also not getting any email from hdfc bank about failure and fast. Tag details.
My registered mobile number is [protected] and vehicle number is mh 43 an2292

Was this information helpful?

No (0)

Yes (0)

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records, a transaction of Rs.500.00 has been approved in your card account on 28/11/2019. We take this opportunity to inform you that the transactions are processed to the card account as and when the same is received from the merchant / member bank. Accordingly, we had received an authorisation request for the above-mentioned transaction on 18/02/2019, however, the said transaction is not billed to the credit card account. In absence of any transaction being processed to card account for 07 days by the Merchant/member bank, the authorization blocking the credit limit will be cancelled automatically. We seek your patience in the interim.

-Nadia
HDFC Bank Customer Assistance