[Resolved] HDFC Bank — i have been receiving sms about credit card balance and statement but i do not have any credit card of hdfc or any other bank

Divyashree Parmar

from Mumbai, Maharashtra

Address:

400078

I have never appliwd for a credit card however i am still receiving sms stating that my credit card dues and statement and balance info

I fail to understand how am i receiving these sms.

Below is the recent sms that i received -

Dear customer, total due for ur hdfc bank credit card ending 0492 is rs 3748.33. Minamtdue rs 3748.33. Due on 05/jun/2019. Pls ignore if already paid. For statement copy call tollfree [protected] or download from netbanking.

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Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

HDFC Bank Customer Care's response Dear Customer,

Please forward the mail to [protected]@hdfcbank.com with the email id on which the mail was received. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. We'll help sort it out.

-Manoj
HDFC Bank Customer Assistance