HDFC Bank — I need to get my relationship manager at hdfc changed the soonest

Address:

1-7-135/9, MUSHEERABAD, NEAR SPENCERS, Hyderabad, Andhra Pradesh, 500020

Hi Team - I work for IT as a Senior Database Programmer.
HDFC has been my salaried account since 6 years and I have always appreciated their services until one of the recent incident where I felt to close this account altogether.
So, I inquired for a personal loan for one of the emergencies, and called my relationship manager like a million times but would never pick calls. Later she would come back and say my 1 lakh salary per month wont fetch me any personal loan.
If that is the case why should I have to submit my documents ?? What kind of relationship is being maintained here. I do understand their limitations but you have show a way, until lately I have not realized that I have a good sum of pre-approved loan. Won't we expect our relationship manager to atleast tell us that ???
Later, I approached the nearest branch and they are helping me now by adding my company to their list of companies. But they showed a way. I really appreciate it. This is what we expect from our banks. Not just hang up saying it's not possible.