HDFC Bank — I want to cancel 1 request of SONG which was applied due to bank issue

I applied for a gold bond via HDFC Bank Net Banking but it was not processed due to a top mismatch my net banking reference number was [protected] then I tried again and it was showing the same that the time reference number [protected]. Both times my application was not processed in my account money has been cut for 2 applications, but I received a certificate for only 1 application. And the bank is not doing anything regarding this. when I say that I applied 2 times because of net banking issues, they say we can't do anything. I am showing them a screenshot of that.