[Resolved] HDFC Bank — Illegal unauthorized transactions of Rs 44,700 from HDFC account

Anubhutis

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110070

At 3:43 am, I received messages from HDFC bank regarding transaction of Rs 44, 700 via debit card from my account. I had my debit card secured with me, still there have been illegal unauthorized transactions done from Kotak Mahindra, Sadar Bazar Gurgaon ATM.
I have reported the matter to the bank who told me nothing happens in such cases and money is not returned, police will investigate now.
I filed an FIR for the theft at Vasant Kunj police station where i reside. They also said the same thing. They transferred the case to Gurgaon police station for further investigation like check the CCTV footage etc.
But i am not getting any concrete information or results regarding it.

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Oct 15, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 13, 2016

Updated by Anubhutis The theft took place on 6th September 2016- 3:43 am.

Verified Support

Sep 14, 2016

HDFC Bank Customer Care's response Dear Customer,

Request you to mail us at [protected]@hdfcbank.com with customer Id/ card no, transaction details, date/time of transaction and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.

-Natasha
HDFC Bank Customer Assistance