[Resolved] HDFC Bank — I'm complaining about a collection agent

Nsujan

from Bengaluru, Karnataka

Address:

560068

A lady contacted me for hdfc credit card payment, which was delayed due to financial cricis to me. She forced me to accept the settlement that she has proposed. I said to send me a soft copy of terms and conditions, so that i can decide.
Later she made the settlement by herself and asked me to call to a toll free number. I rang up to that number and an ivr has infomed me that the settlement has been confirmed for 40k. Now that lady is calling to my collegue, which i gave as alternate contact 5 years back and speaking in a very bad manner. She is using bastard, [censored] and similar type of words continuously. Her number is[protected]. I have recorded all the calls and my friend too. Now what action can i take on her??

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Sep 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 13, 2018

Updated by Nsujan Please update me the status.

Verified Support

Aug 14, 2018

HDFC Bank Customer Care's response Dear Customer,

We infer that you have sought clarification with regard to your credit card account. In order for us to assist on priority, please share your Credit Card last four digits, with the contact number, email id as maintained in the credit card account & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance