[Resolved] HDFC Bank — I'm complaining about the wrong commitment given to me

Swarnaindira

from Ongole, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh
Website:	www.hdfcbank.com

Hi,
I'm using Hdfc salary A/c & also the credit card. Since I've no salary credits in the account, my A/C is in minus balance. The settlement manager Mr. Narender Gaddam from begumpet, hyderabad has called me for a settlement process. I was asked to submit 2 cheques for 2 instalments & 1 cash payment initially. When I said I've minus balance in salary A/c to pay the 2 cheque instalments. He has given me a commitment to hold the minus balance till I finish paying the settlement amount. After paying 1st instalment as cash He has not turn back to me nor he's taking my call on his mobile. He's not even available on the office landline.
The telecaller Sameera has crossed all the limits while on call.. such a rude & arrogant language. I seriously pitty the manager for not taking any action on my complaint about the issues.

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Jan 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2017

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Account No./Customer ID, Branch Details & The branch manager details with your registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC Customer Service Assistance.