[Resolved] HDFC Bank — im complaining about wrong loan amount disbursed with high interest rate

chakravarti makena

from Delhi, Delhi

Address:

Dharwad, Karnataka, 580021

Dear sir/madam,
I am a valued customer of hdfc bank for the past one year. I am a corporate salary account holder.
I would like to bring to your kind notice the following-
False commitments of processing fees and loan interest rate on hdfc online personal loan: ref no. 67484328
1. Promised processing fees - ₹3560
Deducted processing fees +hidden charges - ₹39277
2. Promised rate of interest - 11.25%
Given rate of interest-15.5%
3. Promised total loan amount - ₹1296440
Disbursed loan amount - ₹1260723
I kindly request you to either refund the extra money charged as processing fee and change the interest rate to 11.25% as promised or kindly cancel the loan. I do not want to bear extra charges for bank's mistake. Please take the necessary action and do the needful as soon as possible.
Thank you
Regards
‌m. Chakravati

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May 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Zubin
HDFC Bank Customer Assistance