[Resolved] HDFC Bank — imposing negative charges in salary (savings) account

[Resolved] HDFC Bank — imposing negative charges in salary (savings) account

A Anusree Rajeev from Idukki, Kerala

I was working in tech mahindra and the salary account for me was in hdfc bank. (Savings account). I have started the account in 2014 when i joined the company, and left the job in 2017. Hence from the time i left the job no salary was credited and few months later, my account was inactive. I have never maintained a minimum balance in the account as it was not mandatory and was specified as a '0' balance account. Now the bank has imposed a negative balance of -5005.64/- in my account as a part of non maintenance of minimum balance or inactive account. According to below rbi circular, i was not informed about imposing negative balance so that i couldn't close my account. Rbi/[protected]/308 Dbr. Dir. Bc. No.47/13.03.00/2014-15 20.11.2014 Department of banking regulation Levy of penal charges on non-maintenance of minimum balances in savings bank accounts all scheduled commercial banks (Excluding rrbs) Kindly look into the issue and request you to resolve the same at the earliest. Was this information helpful? No (0) Yes (0)
Aug 30, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jul 27, 2018 HDFC Bank Customer Care's response Dear Customer, The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit https://bit.ly/2JgzzR7 (For Terms & Conditions) https://bit.ly/2D62CbT (On charges applicable for the Regular Savings Account). Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you. -Anay HDFC Bank Customer Assistance Jul 27, 2018 Updated by Anusree Rajeev I was not informed about the account going to run on a negative balance. According to the RBI guidelines, reported by times now, "The RBI had in 2014 revised its guidelines for banks imposing penal charges for non-maintenance of minimum balance in a savings bank account. Subsequently, with effect from April 1, 2015, it had asked banks not to take undue advantage of customer difficulty or inattention and to give an advance notice to the customer before deducting charges from their bank balance. It had asked banks to send notice either by SMS, email or a letter. " And Please let me know that if, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account How the customer get to know about account status before going negative?
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Anusree Rajeev

from Idukki, Kerala

I was not informed about the account going to run on a negative balance.

According to the RBI guidelines, reported by times now,
"The RBI had in 2014 revised its guidelines for banks imposing penal charges for non-maintenance of minimum balance in a savings bank account. Subsequently, with effect from April 1, 2015, it had asked banks not to take undue advantage of customer difficulty or inattention and to give an advance notice to the customer before deducting charges from their bank balance. It had asked banks to send notice either by SMS, email or a letter. "

And Please let me know that if,
the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account

How the customer get to know about account status before going negative?