[Resolved]  HDFC Bank — imps transaction timed out - amount is deducted but has not been received by the beneficiary

I performed the imps transaction on 9th september for amount rs. 9900, from my hdfc savings account to other bank account via hdfc mobile banking app.

I received transaction timed-out message on my registered mobile, however the amount was deducted from my account and was not received by the beneficiary as well.

Please check and let me know if this amount will be refunded or will reach the beneficiary. Please let me know the status.

Imps ref no.[protected]
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Oct 20, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2019
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

I changed my job and asked your executive to close the account and also i lost my debit card, now i received a govt aid and you have deducted the amount. Please reverse that money

Cust id: 56644515
Priyanka Emanuel
[protected]
I had not used thr credit card for the last 2 years but the amount is put on hold of 4000 that cannot be the bill
Please help
Hi,
I had taken a 2 wheeler loan with Centurion Bank in the year 2005. The loan is complete and i need to get the RC book and NOC.
Not sure where to approach as Centurion Bank in Chennai is closed.
Please help in getting the same as I am trying to sell my vehicle.
Regards
Amritha
Since one month I am not received otp's to my register mobile. Please solve the problem as soon as possible. ThanQ

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