HDFC Bank — IMPS transactions are getting timed out and debited amount not getting credit reversal

Dear Sir / Madam,
My recent IMPS transactions performed on April 2nd, 2021 are getting timed out alerts. The transaction amount has been debited from my account and not transferred to the beneficiary account still even not reversal back to my HDFC account.

This transaction is for medical emergency and it is most urgent.

I called customer care but no one providing correct information.

Can someone please check and expedite to fix the problem at the earliest.
Hope you understand on the need on emergency.

Thanks.