[Resolved] HDFC Bank — inappropriate withdrawal of money from my atm card at some other location

Ananya Yashasvi

from Bhusawal, Maharashtra

Address:	Pune, Maharashtra
Website:	www.hdfc.com

In contest to the complaint reference id-[protected], where a amount of 80, 000 was withdrawn on 4th december, 18 at 12:02am (40, 000 twice) from my account at west delhi, when i was in pune. I immediately got my card blocked. I have lodged the fir and dispute form immediately. I am not getting any follow up though, no emails or message or call. According to rbi rule the matter should be resolved within 3-10 working days, but hdfc is just not reliable or taking any responsibility of giving any kind of follow up to me.

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Jan 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & amount of transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Zubin
HDFC Bank Customer Assistance

Dec 06, 2018

Updated by Ananya Yashasvi Hi Zubin,
I have dropped the mail on the above said email id, as well I have dropped many mails on grievances.[protected]@hdfc.com, but have not heard back from any of the representative of HDFC nor on call neither thorough mail. I don't know what is going on, or how far the investigation has proceeded.

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Comments

Ananya Yashasvi

from Bhusawal, Maharashtra

Hi Zubin,
I have dropped the mail on the above said email id, as well I have dropped many mails on grievances.[protected]@hdfc.com, but have not heard back from any of the representative of HDFC nor on call neither thorough mail. I don't know what is going on, or how far the investigation has proceeded.