[Resolved] HDFC Bank — Incompetent, unhelpful, rude and lying staff! | |||||
I had applied for a credit card with HDFC bank, HRBR layout, Bangalore over a month and a half ago. I was informed by a certain miss Daisy Horta that the process will take about a week after I submit all my documents, which I promptly submitted. I was corresponding through one of their agents called Mr. Vidhyadhar Gowda, who had all the documents including my bank statements, personal address, office address, Identity card etc. I tried contacting the bank regarding what had with my credit card status and I found out the person whom I was corresponding with had left the office along with my documents which I am afraid could be used for purposes I don’t authorize. I had to resubmit everything and I contacted the bank after another 2 weeks only then a person came to my office to confirm my work address and then again I did not hear from the bank 2 weeks. When I called Miss Daisy, whom I was corresponding with the whole time. She would put my call on hold or tell me that she would call me back in 10 mins.( never happened) When I called her several times, she put my call on a do not call list and when I went the HRBR layout branch nobody was ready to give me any information. After much asking around they gave me the number of a certain Mr. Rohit Sinha. Who appeared to be helpful at first but I later realised that he was only stalling me. After trying to call him several times he yelled at me, told me that the company doesn’t need customers like me and that he has more people to take care of and I am not one of the priority customer. So basically everyone was just harassing me and nobody was ready to communicate of give me any information. I would have really appreciated if one of the staff could have given some clear information instead of wasting one and a half month of my time. I needed the credit card urgently for a foreign tour instead I just got thoroughly harassed by the bank staff and wasted some good time. Was this information helpful? | |||||
Dec 9, 2016 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Nov 08, 2016 HDFC Bank Customer Care's response Dear Customer, To help you with, kindly write to us at [protected]@hdfcbank.com with your credit card application number, complete branch address where you had applied for the card, staff details and d contact number, mentioning Reference Id TTU[protected] in the subject line for us to assist you better. -Natasha HDFC Bank Customer Assistance | |||||
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HDFC Bank — Phone put on hold
I am have been calling at customer service department of HDFC credit cards at their number [protected] and [protected] regarding my credit card concerns. After spending 1 hour on the phone, I couldn't get through the customer care service executive. I was continuously treated to HDFC commercials. My issue is still unresolved.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Apologies for the inconvenience caused. Request you to direct your query to [protected]@hdfcbank.com with your card numebr, contact and issue details. Kindly quote the reference ID- TTU[protected] in the subject line of the mail. Will check and update on priority.
-Anay
HDFC Bank Customer Assistance