[Resolved] HDFC Bank — incorrect charge of 885 for debit card maintenance fee

Siddhant Pujari

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400004
Website:	www.hdfcbank.com

I have been charged 885 rs for annual debit card maintainence fees i just read a complaint posted by soumit das earlier related to the same issue. I have an hdfc bank corporate salary account and have never been charged this amount. I called up their team i was advised to email them as i should not be charged. I did, i haven't got any reply. Now i call them again and their wait time is just unbelievable. After i get through it gets disconnected twice. Now the agent tells me that my card is not platinium i told her that several employees in my company don't have platinium cards still they don't get charged also i have this account for 5 years but then the call gets disconnected again. Looking at the no of complaints on this. It looks like a fraud or sham by hdfc bank.

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Jan 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that said amount is debited towards Debit Card annual fees. You may visit the following URL to access information for the complete information about fees and charges: https://bit.ly/2sTUVP8

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that our Branch Official Mr. Deval Talsania has contacted you to address your queries and concerns. Please feel free to speak to Mr. Deval Talsania on[protected] for any further clarification or assistance.

-Nadia
HDFC Bank Customer Assistance