[Resolved] HDFC Bank — Incorrect information

aarun1771

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600122
Website:	www.hdfcbank.com

I'm a HDFC account holder for more than 5 years and I have ongoing personal loan for more than 2 years. Recently, I applied for PL top up and their executive told me to clear my SBI due of Rs.58000 immediately inorder to get this loan approved. I got complete assurance from that executive for this loan approval and paid my SBI dues for which I have borrowed money from my friends for 1 week of time. Its been more than 2 weeks now and they are saying it is not possible to get this loan. I don't know how I am going to repay thi Rs.60000 immediately. A customer seeks for loan only when he have financial needs. Instead of solving my financial problem, they have created a very big problem to me and got away with no answering phone calls, no care on my emails, etc. I never expects this from one of the leading bank in India.

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Dec 10, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience that may have been caused and are keen on discussing the concerns you have. Request you to write to us at [protected]@hdfcbank.com with the below details:

[1] Loan account number
[2] Issue details
[3] Registered contact details

Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

-Natasha
HDFC Bank Customer Assistance