[Resolved]  HDFC Bank — insufficient balance and instant alert charges

Address:Mumbai City, Maharashtra, 400092

Hi all,

I hold a premium salary account with hdfc bank and i opened a separate joint account with my mother, with my mother being the first holder of the account.

I requested bank multiple times and have raised complaints to merge the accounts so that i don't have to keep a minimum balance in my joint account as well as there would be no instant alert charge that would apply. But they kept on charging money from my joint account and the total amount changed over few months is 4, 246.96 inr.

Account -[protected]
Name :tarlika bharat shah and shreyak bharat shah
Hdfc bank
Borivali (West) - mumbai sai baba nagar branch
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Apr 3, 2019
Complaint marked as Resolved 
This is still not resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2019
HDFC Bank Customer Care's response
Dear Customer,

We wish to clarify that we do not have a facility to merge two or more accounts to a single account. In case you do not wish to continue with a particular account, please visit our nearest branch and submit a request for closure of the account to continue with the desired account. Kindly visit the following URL to access information for the complete address details of our Branches: https://bit.ly/1FVOjPE

-Zubin
HDFC Bank Customer Assistance
Feb 27, 2019
Updated by ShreyakShah
Hi Zubin,

In that case I am clearly miss guided by your employee and I am extremely pissed.

I hold a joint account with my wife and there i dont need to keep any minimum balance and i was told that is because I already hold a salary account.

The same should apply to my joint account with my monther.

Your comments are disturbing as I kept thinking that eventually all charges of not keeping minimum balance will be reverted.

I need an explanation immediately and all the charges to be revert immediately.

Regards,
Shreyak
Feb 28, 2019
Updated by ShreyakShah
Hi HDFC Team,

Can anyone come back to me on this ASAP.

My personal banker is not picking up my calls. She use to come back to on calls on the same day but now no response since past 3 day.

Regards,
Shreyak
Apr 03, 2019
Updated by ShreyakShah
Hi HDFC Team,

No Response, its been over a months now.

Regards,
Shreyak
Complaint comments 

Comments

Sir
My account duduct my ruppes 118

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