[Resolved] HDFC Bank — insurance policy documents not received

dhasalu

from Coimbatore, Tamil Nadu

Address:

Chennai, Tamil Nadu

Dear sir / madam

I got a phone call from hdfc bank credit card section representative (Name : sonali, contact number[protected] on feb 28th 2018. They offered a insurance plan based on my credit card.

My phone number [protected]

I accepted the offer given by him. Insurance amount also debited from credit card on 01.03.2018.

But till date now i did not received the policy documents. I again and again to called to hdfc customer care but there is no valuable response from customer care executive and representative. Also i came to know that the insurance policy is not from hdfc policy section. But from some other insurance company (Aditya birla insurance).

So kindly arrange to send my policy documents or refund my amount in my account.

Regards

G. Dhasalu
Coimbatore.

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May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that the transaction of rs. 6, 684.00 incurred on 01/03/2018 at M/s. ADITYA BIRLA HEALTH INSUR is debited in the card. Incase if you wish to cancel the same we request you to contact the merchant for further assistance in this regard. In the event, if you disputes the transaction we request you to revert us with the duly filled and signed(with your valid signature as reflecting in our records) Cardholder Dispute Form (CDF) available in the below mentioned link to enable us to review and assist you in this regard. https://www.hdfcbank.com/assets/pdf/transaction_dispute_form.doc We request you to send the duly filled / signed form to the below mentioned address to enable us assist you in this regard. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur PO Chennai 600 041

-Manoj
HDFC Bank Customer Assistance

Apr 11, 2018

Updated by dhasalu I didn't have any contact details. So Please give Contact details of M/s. ADITYA BIRLA HEALTH INSUR.