[Resolved]  HDFC Bank — Insurance via credit card

Address:

Kolkata, West Bengal, 700006

I had applied for a HDFC ERGO policy in 2014, where it was said over telephonic communication that after 2yrs completion the premium amount will be adjusted in my c.card bill. After 2yrs completion, an executive of the bank Jaydeep Roy called to confirm the same & confirmed that to get the benefit of the adjustment, I need to first renew the Policy & after 3 month's premium payment, I will be getting the adjustment benefit of total (24+3)=27month's premium in 2 equal amounts in the 4th & 5th month respectively.I was even given a policy cancellation date & document number in support. This person confirmed though I will accept for the renewal they will cancel the policy from the bank's end & will do the needful. Many a times my call were not attended/even put on hold, but till Feb-17 I was coordinating with this person. Now in May-17, when I try to follow up, I am being informed, that this was a false commitment & that no such adjustment will be made.
I have the call recordings which I can provide on demand in support of my above complaint. Please provide me justice.